Blog

Last updated: July 26, 2021

Dear Clients,

With recent changes to restrictions on businesses, we have made some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

• Continue our "closed waiting room" policy to protect our clients and staff.
• When you arrive, please remain in your vehicle and use your cell phone to call us at 416-282-6621 (appointments ONLY at this number).
• When instructed by a team member we are permitting ONE family member ONLY to join your pet inside the clinic for the duration of their appointment - provided you are wearing a mask and you pass our COVID screening.  Please arrange child care if needed for the time of your appointment.
• If you are not comfortable coming into the clinic, let one of our team members know and we would be happy to do your appointment curbside for you!
• Cats should be in a carrier and dogs on a leash with a well fitted collar or harness.
• Exams will be done in our treatment room and not in the exam room to allow for better social distancing.  You will NOT be permitted to hold your animal during the examination.  
• We are continuing the use of credit cards as the preferred payment method.
• Continue with curbside pickup of food and medication - call 416-282-8516 to let us know you are here (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

We are OPEN with the following hours:

- Monday to Thursday: 9:00 am – 7:30 pm
- Friday: 9:00 am – 7:00 pm
- Saturday: 9:00 am – 1:00 pm
- Sunday: CLOSED

5. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

Your dedicated team at West Hill Animal Clinic