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Optimum Care Plan

When my family was first offered the opportunity to enrol our pets in the Optimum Care Plans a quick tally of services versus costs said this would be a good decision to make. We liked the idea of spreading the costs over twelve equal monthly payments. However, as we worked our way through the first year of the plans with our eleven-year-old dog and eight-year-old cat, we realized that the savings were actually quite significant.

The five percent discount offered under the Basic plan didn’t stand out at first, but over the course of the year we ended up saving several hundred dollars on this element alone. Our dog had an eventful year with the diagnosis of a heart condition and two separate wasp stings. The discount applies to all of his medical diets, diagnostics and medications. We recently upgraded the dog to the Enhanced Plan as a tooth root abscess required an unexpected dental procedure.

Something as simple as unlimited nail trims can mean a huge difference to both pets and their people. As hard as we try, we cannot trim the cat’s nails. We no longer have this worry; we just bring him to the clinic whenever required.

After more than thirty years of having many family pets, we realize that there are always unexpected trips to the vet. As our pets age, we increase our preventative care and as seniors they often develop some medical issues. Having five office visits covered under the plan relieves the concern of upfront costs for these often unanticipated doctor appointments.

Written by Barbara K.

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Dog with mouth open and human inspecting its mouth with a magnifying glass

Why does my dog’s breath smell?

Bad breath (halitosis) in a dog or cat is usually because of poor dental health.  Occasionally a dog or cat may have good teeth and still have bad breath in which case the diet is usually the cause. This is relatively rare, however, compared to the likelihood of a dental issue.

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Last updated: December 17, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective September 28th, 2020 we have made some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

We are OPEN with the following hours:

- Monday to Thursday: 9:00 am – 7:30 pm
- Friday: 9:00 am – 7:00 pm
- Saturday: 9:00 am – 1:00 pm
- Sunday: CLOSED

5. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

Your dedicated team at West Hill Animal Clinic