COVID-19 Policy

Last updated: September 13, 2022.

Dear Clients,

WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

SAFETY MEASURES TO KEEP EVERYONE SAFE

With the upcoming changes to masking requirements for Ontario, we wanted to keep everyone updated on our protocols.  We have decided that our clinic will continue with mandatory masking in exam rooms only. This will be for all staff and clients in an exam room for an appointment.

We understand that this may not be the update that some were hoping for. As a small group working very closely together, it’s imperative that we continue to take these safety measures. This will help ensure that we can operate properly to provide the best medical care we can. With our exam room size and length of time spend with you, our doctors appreciate the compliance we have had with our face mask requirements and hope this will continue.

  • Please call the clinic to find out our latest COVID policies as they are rapidly changing.
  • Our doors are open! If you have a scheduled appointment, please come right into the clinic. If you would prefer a curbside appointment, please call to let us know when you arrive – call 416-282-6621
  • We will continue to offer curbside pickup of food and medication on request – call 416-282-8516 to let us know you are here!
  • You can also take advantage of our online store! Items will be shipped directly to you, visit our website and click on “Online Store”.

OPERATING HOURS

We are OPEN with the following hours:

Monday to Thursday: 9:00 am – 7:30 pm
Friday: 9:00 am – 7:00 pm
Saturday: 9:00 am – 1:00 pm
Sunday: CLOSED
*Please note: we are closed between 12:30 pm and 1:30 pm daily during the week (Monday-Friday)

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

Your dedicated team at West Hill Animal Clinic